Shipping and Returns Policy

Thank you for shopping with Gabajaba. We strive to provide you with a seamless online shopping experience. In the event that you need to return a product, please read our returns policy carefully.

Shipping

1. International Shipping:

We ship to most countries in the world. Please enter your address on the shipping/checkout page to get an estimate of your shipping charges and delivery date estimates.

Shipping costs are calculated based on the destination and the weight/dimensions of the package. The shipping fee will be displayed on the checkout page.

We will send you an email with a tracking number once your order ships. We use reliable courier services to ship your order.
It takes 2-4 business days to process your order. Delivery time for shipments depend on the delivery location but usually takes between 7 to 15 business days.

2. Customs Duties and Taxes:

International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the product price or shipping cost.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products and for any applicable duties and taxes. Gabajaba is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

3. Shipping Delays:

Please be aware that customs clearance procedures may cause delays in delivery. While we make every effort to ensure prompt shipping, we cannot guarantee specific delivery dates for international orders.

Returns

1. Return Eligibility:

Only products in their original condition with all tags, packaging, and accessories intact are eligible for return.
Certain items, such as perishable goods, personalized items, and hygiene products, may not be eligible for return.

2. Return Window:

You can initiate a return within 3 business days from the date of receipt of the order.

3. Condition of the Product:

Ensure the product is unused, unworn, and in the same condition as received.

4. Reasons for Return:

Returns are accepted for reasons such as receiving a damaged or defective item or an incorrect product.

5. Initiating the Return:

To initiate a return, please contact our customer support team at [Customer Support Email/Phone].

7. Refund or Exchange:

You may choose between a refund, replacement, or exchange for eligible returns.
Refunds will be processed within 10 business days after receiving the returned product.

8. Refund Modes:

Refunds will be credited to the original payment method, unless otherwise specified by the customer.

9. Exclusions and Special Cases:

Clearance items, final sale items, and specific products may have return restrictions. Please check the product description for details.

10. Customer Support:

For any assistance or inquiries regarding returns, please contact our customer support team at hello@gabajaba.com or whatsapp on +919810009696.

11. Returns for International Orders:

International orders are subject to the same return policies as domestic orders. However, customers are responsible for return shipping costs, customs duties, and taxes associated with returns.

If you need to request a replacement, please email us your order number and the reason for the return on hello@gabajaba.com
We will confirm the return with you, after which you may ship the item back to us at your own cost and provide us with a tracking number. We will not be responsible for any items sent to us without our prior confirmation.

Gabajaba reserves the right to update or modify this returns policy at any time. Please refer to our website for the latest information.

Thank you for choosing Gabajaba!